We are continually working with our delivery partner to ensure your purchase arrives to you as soon as possible. Due to COVID-19, Canada Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes.
Please bear with us as we try our hardest to navigate through these unprecedented times. If you have any further questions, please do not hesitate to reach out to our dedicated customer service team here. We thank you for your patience.
All shipping costs are currently a flat fee, based on shipping location, calculated at checkout.
Please allow 5-10 business days for delivery. Most orders will ship out within a business day of ordering (excluding weekends and holidays); however, some orders may take 24-48 hours to process.
All orders are sent via Canada Post or courier service to ensure fast and safe delivery to your door. During sale and promotional periods, please allow additional days for processing your order due to the high volume of orders.
If you have additional questions regarding the shipping and delivery of your product, & all other inquiries, please contact us at email@example.com.
Products in unopened, unused condition may be returned within 30 days of the initial purchase for a full refund of the amount paid when accompanied by a Return Management Authorization (RMA) number. If you are not happy with your product, please contact us at firstname.lastname@example.org to start the return process. All shipping charges related to the approved return are the responsibility of the customer. We accept no responsibility for returned goods that are lost in transit.
Please note that we do not accept returns for incorrect product choices. Shipping fees paid on the initial purchase are not eligible for refunds.
We do not accept returns or exchanges for items that were not purchased directly through Robyn Lilley Skincare Canada. All requests for returns or exchanges for products purchased at an authorized Robyn Lilley Skincare partner should be directed to the location where purchased. Additionally, we will not honour returns, refunds or exchanges of any kind on Robyn Lilley Skincare products that were purchased from unauthorized websites, retailers or other unauthorized sources.
We always try to ensure that your products are of high quality when they leave our skincare kitchen. In rare circumstances that products are damaged or incorrect upon receipt of your order, please contact us at email@example.com immediately. Be sure to include the order number in your email.